Frequently Asked Questions

To place an order for bulk coconut charcoal briquettes for hookah, first, choose the charcoal specification that suits your needs. Our Super Premium & Platinum types differ in Ash content, moisture, volatile matter, and drop test. We can also produce coconut charcoal according to your specific requirements.

Next, get in touch with us via Whatsapp at +62 813 8000 9916 or email us at inquiry@agrocharcoal.com. We will confirm the charcoal production dates, and availability, and issue your invoice. You are also welcome to visit our charcoal factory to see and test our coconut charcoal briquettes for yourself. Please confirm the schedule first, as we are serving other clients too.

Please note that the production of coconut charcoal briquettes takes 10 days to fill a 20ft container, so please plan accordingly.

Yes, we offer OEM production services and can produce coconut charcoal briquettes under your brand and design. All of our coconut charcoal is produced under our customers’ brands. Simply send us your packing design, and we’ll take care of printing it for you.

Please note that we do not handle the design process ourselves.

Our primary focus and specialization are producing high-quality coconut charcoal briquettes for hookah, ensure that our products meet specific parameters for wholesale and bulk buyers.

Please contact us to get the layout for the inner box and master box packaging, so your designer can do an easy and correct-sized design.

It’s important to note that our price includes printing the inner box with a standard design on 250g duplex e-flute paper in full color. If you require a different type of paper, lamination, embossing, UV spot, or foil printing please reach out to us so that we can provide a customized cost estimate for printing.

Thank you for considering our services for your hookah coal needs.

Our production capacity for coconut charcoal briquettes is 6 tons per day or 180 tons per month.

Additionally, we have our own burning facility at Halamhera, which provides us with the best quality raw material.

We can manufacture and supply hookah coals for a 20″ft container (18 tons) in just 10 days, and for a 40″ft container (25 tons) in just 14 days, including the processes of grinding, mixing, production, and packing into inner plastic bags. Please note that printing of packaging may take 2-3 weeks.

Certainly! Our coconut charcoal factory in Magelang, Indonesia warmly welcomes visitors.
If you’re interested in seeing our production process, please let us know your expected arrival date and time, and we’ll arrange to pick you up at either Semarang or Jogjakarta airport. Our team will transport you to the factory, which is about a two-hour drive from the airport.

In addition, we’re happy to assist with arranging your accommodations in Magelang.
Most of our first-time wholesale buyers find it helpful to visit the factory and see our staff, production process, packing, and container stuffing firsthand.
Actually, most of our first-time buyers are always coming to visit our factory before buying from us. It is good to visit us and see our team, and production process and check the quality of charcoal.

Thank you for considering a visit to our coconut charcoal factory!

We take our quality control very seriously when producing coconut charcoal briquettes according to your specifications.
Each production batch undergoes separate testing. We work with independent laboratories, such as the Beckjorindo, and Carsurin laboratories to test our products for ash content, moisture, volatile matter, and other essential parameters.

We take pride in ensuring that all our products meet the highest quality standards.
If you have any concerns about the quality of your order, we encourage you to come and visit our charcoal briquette factory in Indonesia at any time.
You can monitor the production process and container stuffing yourself. Alternatively, you can hire an independent surveyor to inspect the quality for you.

Thank you for trusting us with your coconut charcoal briquette needs.

We ship our coconut charcoal briquettes from either the port of Semarang (Tanjung Emas, ID SRG) or Surabaya (Tanjung Perak, ID SUB), Indonesia. It takes 12-18 hours to track the containers from the charcoal factory to the port.

The distance can be covered by car in 3 hours, but trucks move at a slower pace. The containers depart every Friday, Saturday, and Thursday, with the CY closing on Monday, Wednesday, and Friday.

Here is an estimated transit time for containers from Semarang (ID SRG) to various ports:
Port Klang (MYPKG): 3-5 days
Jeddah (SAJED): 22-32 days
Port Said (EGPSD/E): 19-23 days
Barcelona (ESBCN): 25-30 days
Rotterdam (NLRTM): 25-30 days
Hamburg (DEHAM): 24-29 days
Antwerpen (BEANER): 25-30 days
Gdynia (PLGDY): 40-45 days
St. Petersburg (RULED): 40-45 days
Novorossiysk (RUNVS): 30-45 days
Los Angeles (USLAX): 30-36 days
New York (USNYC): 34-41 days
Melbourne (AUMEB): 18-25 days

Please note that transit times and departure dates may vary depending on the shipping line.

We sell our coconut charcoal briquettes on a FOB or CIF basis and are happy to recommend a good shipping line. Containers are typically transshipped via Singapore or Port Klang, Malaysia. The production time for filling a 20” feet container with coconut charcoal is 7 days.

We accept payments via TT (Telegraph transfer) bank transfer to our company account in Indonesia. Our preferred bank is Bank BCA (USD), and the Swift codes is BDINIDJA for BCA.

All payments are made according to the Invoice on our corporate company name PT Agronasia Alam Sejahtera.

We do not accept payments through Western Union, Paypal (except payment for samples), or any other non-bankable payment method.

Our payment terms require a 50% down payment to start the production process of coconut charcoal briquettes and the printing of boxes. After we receive the down payment, we will begin the production process, which takes about 10 working days to load a 1×20 feet container.

We will pack the charcoal cubes into inner boxes, followed by master boxes, and label them according to your requirements. Staffing the container with the coconut charcoal briquette boxes takes approximately 2-3 hours.

Once the container is shipped, we will prepare the shipping documents, including the Bill of Lading, Certificate of Origin, invoice, and packing list, which takes about 3-5 days.

After that, we will send you a photocopy of the B/L and COO, and you will transfer us the remaining 50% payment. Upon receiving the payment, we will send you the original documents via DHL or telex release.

We do not accept L/C for orders of fewer than 10 containers of coconut charcoal. However, we do accept L/C at sight for all countries for larger orders. We also offer payment terms such as FOB, CNF, CIF, and EXW. Please contact us at inquiry@agrocharcoal.com or +62 813 8000 9916 (WhatsApp) if you have any further questions or need clarification on our payment terms.

To request a sample of our coconut charcoal briquettes for shisha, please contact us via Whatsapp at +6281380009916 or inquiry@agrocharcoal.com.
Our expert will provide you with all the necessary details about our products including specifications, pricing, and shipping options. We offer free samples which will be delivered through DHL/FedEx/EMS/SDEK to ensure product quality.

However, please note that shipping costs for sample products will be charged to the customer.

You can directly click the whatsapp button on the bottom right side, or click here and fill out the contact form and we will immediately answer you via email. 

The detailed information and specification about the product can be checked out by the attached Technical Data Sheet (TDS) and Material Safety Data Sheet (MSDS) that can be downloaded for every available product. 

We are a legally registered company. You can check whether PT. Agronasia Alam Sejahtera is properly registered. We always carry out transparent transactions, we also always uphold that the trust of our customers is the greatest asset so that we will not disappoint the trust that you have given.

We strive to produce coconut charcoal briquettes that meet your specifications and requests. And we understand that you, as our wholesale bulk buyer only have the height and best quality charcoal you can sell.

However, we understand that sometimes things can go wrong, and we’re prepared to handle it. If the specification of our coconut charcoal briquettes differs from what we promised, we’ll either exchange or refund your purchase.

We’re committed to ensuring that our customers make money from our products, just as we do. We take pride in caring about our customers and their satisfaction.

If you have any complaints about the quality of our coconut charcoal briquettes, please reach out to us at inquiry@agrocharcoal.com or via WhatsApp at +62 813 8000 9916. Our Quality Control team will help you with all issues. We are responsible and invested in the quality of our product.

To ensure the best quality our QC team performs eight steps of quality control during the production of all hookah coals.

Additionally, each batch of briquettes undergoes independent laboratory testing for quality assurance.

Thank you for trusting us with your coconut charcoal briquette needs.


Jl. Gd. Kirana Timur A-11/15
Jakarta Utara 14240
Tel : +62 813 8000 9916
Email : info@agronasia.com

PT. Agronasia Alam Sejahtera

Company Overview
Become Our Partner

Follow Us